Customer discovery
Start with a repeated discovery, decision or action problem. Identify users, accountable owner, systems of record, evidence requirements, information sensitivity, human approvals and measurable success criteria.
Discovery questions
- Which team repeats the most research before acting?
- Which sources are trusted and current?
- What evidence must a person see before approving an outcome?
- Which action must remain human-approved?
- How will quality, cost, latency and adoption be measured?
Use a small initial corpus and one workflow to establish value before expanding scope.