Maintain knowledge quality
Use the Knowledge intelligence areas to review quality signals, coverage gaps, duplicate records, contradictory claims, verification outcomes and trust information.
Resolve a contradiction
- Open the competing claims and their supporting sources.
- Identify the source owner and the most authoritative current evidence.
- Update, deprecate or supersede the incorrect record.
- Record the reason for the resolution.
- Confirm that dependent workflows and answers now use the current record.
Lifecycle controls
Define owners, review intervals, retention needs and sensitivity for important sources. Use workflow approval steps for consequential lifecycle actions such as redaction, expiry or deletion.