Revimize

Customer documentation

Troubleshoot the platform

Diagnose common access, connection, knowledge and AI issues.

Troubleshoot the platform

You cannot see a page or action

Confirm the active organisation, your role, subscription entitlement and any workspace or project permission. Ask an owner or administrator to review access.

A source is missing from an answer

Check that the source is connected, synchronized, in the selected scope and available to your identity. Review citations and connector health.

A client cannot connect

Copy current connect information from its Connection Profile or project. Confirm the credential is active, scoped for the requested capability and stored by the client exactly as required.

A workflow or agent fails

Review run history, approvals, configured tools, current source access and the destination action. Pause consequential automation until the cause is understood.